We carefully pack and check all boxes before they are sent. However damages can occur during transit.
When an item is received damaged please follow the instructions below that pertain to the carrier used for shipment or call our Customer Service Department at 800-669-9430 or contact us via email. Any damaged or missing items must be reported to us within 2 business days of receiving for proper credit and claim or investigation with carrier.
DO NOT throw out the boxes the item(s) was shipped in, The carrier will need to see the shipping box to determine coverage of damages.
Please contact FedEx at their toll free number, 1-800-PICK FedEx (742-5877) immediately or as soon as possible to make a report.
For truck shipment (furniture, pedicure spas…) upon delivery you will need to check boxes for all visible damages to the boxes and number of boxes received. If any damage or missing boxes, write a brief description of the damage or number of boxes received on the bill of lading of the carrier before signing it. You will then have to open and check all boxes for any damages and contact our Customer Service Department at 800-669-9430 within 48 hours of receipt of order for us to make a claim with the shipper or freight company.
As long as you check the number of boxes and write down all visible damages, you will not need to refuse a shipment.
Refusal of the shipment:
Will incur additional charges for restocking and redelivery variable depending on the carrier. These charges must be paid before shipment is redelivered.
Does not constitute a cancellation of an order. If a shipment is returned to us or to the vendor, you will not be fully credited. The refused order will then be inspected upon arrival back to us and you will be credited the items costs less all shipping and restocking charges which are variable depending on the product and vendor’s policy.